FAQs page

Posted by Sandro G. on 2017-10-06 10:38:18




A: I am not sure about the size?        

B: do not worry, please tell us the size of your dog, we will suggest the size for you !         



A: Is the item in stock?        

B: All the items in the store are in stock! if some special items are out of stock ,we will tell you as soon as possible.        



A: why you use the dog model? whydo not you put the clothes on live dogs? I am worried that if the clothes it fit for my pet and is it comfortable?    

B: this is one of our most distinctive features. we have several stores in China.all of them are sold very well and our brand id famous .if you still worried about that ,you can buy one piece at first time .if you think everything is ok ,you can buy more.    



A: when you have discounts, I think the price is a little high?    

B:  I have already given the lowest price, but the price is still a little high because of the insurance cost .we have a long cooperation with the formal express company.so do not worry about the delivery .the package is guaranteed and safe.    




A: could you give me some gift when I buy more than one piece?        

B: when you buy more than 3 pieces in my store, I will send you a gift !        



A: When will you send my order?        

B: We usually send your order out in 2 days.        



A: Would you please low value on my parcel?        

B: yes, We always do this.         



A: How to track my parcel?        

B: Please E-mail  us and we will check it for you and tell you the tracking informations when we are online.        



A: When time is ending and I do not get my parcel, What should I do?        

B: Send us a message to extend the protection for you.        



A: When will I get my parcel?        

B: You may get it in 15-45 days. For Customers from Brazil, the time is 50-60 days.        



A: When I get the parcel, the item is broken or have other problems. What should I do ?        

B: Please contact us before open dispute. We will solve the problem for you and try to make you satisfied.        


Enjoying your shopping in our store!!